Our focus is on people.

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A rich connection between Human Factors (HF) and User Experience (UX) design is the heart of our added value to you and your end users.

Ultimately, your end users' reaction to introducing new technology will dictate its success or failure.

Technology that does not match your end user’s needs will lead to abuse (unexpected use), misuse (errors or inefficiencies), or disuse (choosing not to use the technology altogether).

By working together, our people-centric approach will strengthen your project vision and help you achieve your goals.

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We have supported clients in many safety-critical sectors.

 

MILITARY

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CLIENT

Royal Canadian Navy

PROJECT

Canadian Surface Combatant

OBJECTIVE

Implement a coordinated approach for the application of human-centric domains to the design of the RCN’s future warship. Our work involved defining emerging CSC roles to successfully incorporate the human element into solutions for compartment arrangements and human-machine interfaces.

VALUE

Working within a coordinated multi-disciplinary team to represent the user in the design of a future warship.

KEYWORDS

Human Systems Integration, multidisciplinary teams, design

 

FUTURE VISION

CLIENT

Defence Research and Development Canada - Toronto

PROJECT

Soldier-Robot Teaming

OBJECTIVE

Develop and validate Soldier-Robot Teaming  concepts for the Royal Canadian Army. As part of this work, we developed several use case ‘storyboards’ to assist DRDC and the Department of National Defence articulate their shared vision of how soldiers will successfully interact with autonomous robotic assets on future battlefields.

VALUE

Creating a tangible representation of their vision of the future, to serve as a common reference point for iterative development.

KEYWORDS

Trustworthy autonomy, change management, future vision, storytelling

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MINING

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CLIENT

Arcelor Mittal

PROJECT

Integrated Remote Operations Centre (IROC) Design Support

OBJECTIVES

Support the design of their Integrated Remote Operations Center (IROC) whose role is to optimise planning and operations across their pit-to-port value chain. Our work aimed at redefining existing responsibilities across the value chain in order to successfully integrate them into the IROC.

VALUE

Breaking down the traditional silo approach to optimise communication and coordination across the value chain.

KEYWORDS

Integrated Operations, Control Room design, shared awareness, collaborative decision making, user-centered design

 

TRANSPORTATION

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CLIENT

Canadian National (CN) Railway

PROJECT

Enhancing Situation Awareness through A Crew Alerting Display

OBJECTIVES

Improve operational safety for locomotive crews. Our work aimed at providing the foundation for developing interface design concepts for the Enhanced Train Control (ETC) system currently in place. This system supports the train engineer in his role as a train pilot, and decreases risk and human error while driving merchandise trains.

VALUE

Support decision-making and improve the train operators’ Global Cab Experience leading to enhanced situation awareness and better outcomes.

KEYWORDS

decision making, operator experience, human error, lab simulation, requirements

 

NUCLEAR

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CLIENT

NexGen Energy Ltd.

PROJECT

Human Factors Design Support to the Rook 1 Project

OBJECTIVES

To fulfill CNSC licensing requirements for a uranium underground mine and mill. NexGen sought our process design expertise to fully integrate Human Factors into the engineering design cycle. 

VALUE

Increase safety and reduce risks by integrating the user in the design process. This ensures the compatibility of user tasks, facilities, equipment, human system interfaces and physical work environments with human characteristics, capabilities, and limitations.

KEYWORDS

Human Factors Engineering Program Plan (HFEPP), staffing and training, task analysis, validation, system design

 

R&D

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CLIENT

Avalon Holographics Inc.

PROJECT

Cognitive Performance Study for the Light Field Display (LFD) Prototype

OBJECTIVES

Design and execute a user study to compare human performance on cognitive tasks using a visually enriched 3-Dimensional (3D) display and a traditional 2-Dimensional (2D) display.

VALUE

Demonstrate the cognitive benefits of a natural visually enriched environment through objective testing to improve user experience in a domain specific context.

KEYWORDS

Cognition, experimental design, prototype development